Razer Naga Epic Chroma drivers in conflict with Corsair K70 RGB | Razer Insider

Razer Naga Epic Chroma drivers in conflict with Corsair K70 RGB

  • 20 March 2020
  • 3 replies
  • 12 views
FL4MIN
Issue description:
- It randomly happens that Windows recognize some of the keboard keys as stuck (usually the CTRL key, but not only).

Workaround:
- Normally, I used to restart the computer and the issue was gone for a while.
- Spamming the "stuck" keys or closing Razer Synapse / iCUE would not help at all.

At first I thought it could be a faulty keyboard or my computer's USB ports.
Today, after 2 years driving me crazy, I finally found out that the Razer Naga Epic Chroma drivers are in conflict with the Corsair ones.
Infact, disabling \\ re-enabling the selected HID item instantly fix it (screenshot attached).


The problem is that is not always possible to access the Device Manager panel when more keys are "stuck".
Not to mention how annoying this problem is when it happens in the middle of an intense gaming session.

Any fix for this seriously annoying bug?
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3 Replies

Razer.Speedcr0ss
Userlevel 7
FL4MIN
Issue description:
- It randomly happens that Windows recognize some of the keboard keys as stuck (usually the CTRL key, but not only).

Workaround:
- Normally, I used to restart the computer and the issue was gone for a while.
- Spamming the "stuck" keys or closing Razer Synapse / iCUE would not help at all.

At first I thought it could be a faulty keyboard or my computer's USB ports.
Today, after 2 years driving me crazy, I finally found out that the Razer Naga Epic Chroma drivers are in conflict with the Corsair ones.
Infact, disabling \\ re-enabling the selected HID item instantly fix it (screenshot attached).


The problem is that is not always possible to access the Device Manager panel when more keys are "stuck".
Not to mention how annoying this problem is when it happens in the middle of an intense gaming session.

Any fix for this seriously annoying bug?


Hey there! Thanks for posting your Razer Naga Epic Chroma's concern here. I understand how inconvenient the issue is. Have you tried replicating the issue by connecting the mouse to a different computer? Did you check if the laptop detected the mouse under the "Mice and other pointing devices"? Check if the keyboard driver is on a different section of the device manager and see if it helps. Should the issue persists, please send me a PM together with the mouse serial number. Let's continue from there.
FL4MIN
Unfortunately it is really hard to replicate it to a different computer since it's totally random and sometimes I can use it for days without happening at all.
I've tried finding a pattern to understand if I am doing anything to trigger it, but I was not able to do so for years.

It is recognized in the Mice devices and also in the Keyboard ones (I guess that's normal because of the numeric buttons on the side):


The HID Keyboard is the Corsair K70 RGB instead.

I've sent you the serial number as well.
Razer.Speedcr0ss
Userlevel 7
FL4MIN
Unfortunately it is really hard to replicate it to a different computer since it's totally random and sometimes I can use it for days without happening at all.
I've tried finding a pattern to understand if I am doing anything to trigger it, but I was not able to do so for years.

It is recognized in the Mice devices and also in the Keyboard ones (I guess that's normal because of the numeric buttons on the side):


The HID Keyboard is the Corsair K70 RGB instead.

I've sent you the serial number as well.



Thanks for the update! I've replied to your PM. I'll wait for your follow-up.
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