Razer Nari Issues - Synapse 3.0, Enhancement, EQ, THX do not work. | Razer Insider

Razer Nari Issues - Synapse 3.0, Enhancement, EQ, THX do not work.


Hi gang. Issues listed above... I'm really disappointed, I've had such a great experience with Razer products but this headset is giving me a ton of problems. I suspect it was crashing my entire system with WHEA fatal hardware blue screens. Once I moved the wireless transceiver to a USB port connected directly to the motherboard, the issues disappeared.

Anyway...


  • As I listen to the THX Calibration, I hear literally no difference in positional audio.
  • I cannot detect any change in the Bass Boost or Sound Normalization modules in Enhancement.
  • Not a single slider for the EQ changes the audio in my headset.

What have I done to resolve this?

  • Complete uninstall of all Razer products.
  • Uninstallation of every Razer device in Device Manager. Not just a disable, an uninstall.
  • Reboots between all uninstallations to ensure cache clearing, temp file status, etc.
  • Installation of Razer Synapse 2.0 to no effect.
  • Currently installed Razer Synapse 3.4.630.62510

I have attempted resolution steps 1-3 twice to no avail. This product is amazing but as I embark upon my roleplaying journey in GTA V, I need crystal quality sound, mic pickup... after my 1st attempt at resolution, the sound became incredibly tinny and awful. :(

Please help.

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3 Replies

Userlevel 6
Hi there! Can you send over the serial number of your device to me through PM? I'll assist you from there.
Yes, absolutely. Thank you!
I have the same problem, did you solve yours?