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Razer Nari Issues - Synapse 3.0, Enhancement, EQ, THX do not work.

Discussion in 'Razer Support' started by thinkBlackShadows656, Jul 5, 2019.

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  1. Hi gang. Issues listed above... I'm really disappointed, I've had such a great experience with Razer products but this headset is giving me a ton of problems. I suspect it was crashing my entire system with WHEA fatal hardware blue screens. Once I moved the wireless transceiver to a USB port connected directly to the motherboard, the issues disappeared.

    Anyway...

    1. As I listen to the THX Calibration, I hear literally no difference in positional audio.
    2. I cannot detect any change in the Bass Boost or Sound Normalization modules in Enhancement.
    3. Not a single slider for the EQ changes the audio in my headset.
    What have I done to resolve this?
    1. Complete uninstall of all Razer products.
    2. Uninstallation of every Razer device in Device Manager. Not just a disable, an uninstall.
    3. Reboots between all uninstallations to ensure cache clearing, temp file status, etc.
    4. Installation of Razer Synapse 2.0 to no effect.
    5. Currently installed Razer Synapse 3.4.630.62510
    I have attempted resolution steps 1-3 twice to no avail. This product is amazing but as I embark upon my roleplaying journey in GTA V, I need crystal quality sound, mic pickup... after my 1st attempt at resolution, the sound became incredibly tinny and awful. :slightly_sad:

    Please help.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you send over the serial number of your device to me through PM? I'll assist you from there.
     
  3. Yes, absolutely. Thank you!
     
  4. Denkax

    Denkax New Member

    I have the same problem, did you solve yours?
     
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