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Razer Nari Microphone Not Working

Discussion in 'Razer Support' started by LewisBicknell, Apr 15, 2019.

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  1. LewisBicknell

    LewisBicknell New Member

    Hey there!

    Right let me explain my story because this is really stressing me out, and I really don't want to have to get a replacement or anything because I don't know whether that will actually work or not. Basically on April 15th, my headset was playing up it was really weird actually when the sound got quiet the audio would just cut out, which made it really hard to talk with people and overall really annoying. So i decided to try and fix this well I must have done something because the microphone no longer worked after trying to fix this, It still picks it up but overall just does not work.

    It does not work on my laptop or any other computer which is really annoying, I have no clue on the issue as it is not as if i did anything to break it but yes it is completely broken I can only hear sound the mic has stopped working on all platforms, as well to add sprinkles on top the audio fade in and out still happens. I would really love it if someone could help me with this, thanks so much!
     
  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    Hi there, @LewisBicknell! Can you send us the serial number of your Razer Nari headset through PM? Make sure to add the link of this thread. Let's continue from there.
     
  3. AreoHotah

    AreoHotah New Member

    Ok so i bought a Nari one week ago and the mic died on my after 2 hours or so. Its was a software issue since the mic was working just fine on my phone through the 3.5mm jack. After days of trying everything that i find online i finally managed to get it to work. Here's what i've done. Let me know if this works for anyone else

    1. Open device manager - Human Interface Devices - Razer Nari - Uninstall Device

    2. Uninstall Synapse 3

    3.Manually update firmware to v14 from this link: https://support.razer.com/gaming-headsets-and-audio/razer-nari/

    4. Install Synapse 3
     
  4. InfaKortex

    InfaKortex New Member

    Doing a firmware update did it for me. Just download this and follow the steps:

    http://rzr.to/pEvsk

    Gl man
     
    tixyz45 likes this.
  5. tixyz45

    tixyz45 New Member

    OMG IT SEEMS TO WORK
     
  6. frontSilverplane955

    frontSilverplane955 New Member

    How long is the update for the firmware (12 to 14) ? The microphone from my "new" second hand Nari from Amazon reconditionned warehouse doesn't work. I'm trying the update but the firmware screen show update at 100% for half an hour already...
     
  7. EndlessNameless

    EndlessNameless New Member

    Hi all,

    is this Firmware update for the normal Nari headset?

    I have the ultimate and it wont let me update the firmware for some reason
     
  8. tumeeee

    tumeeee New Member

    my razer nari microphone not working
     
  9. Razer.Lauriat

    Razer.Lauriat Title: Entitled

    Yo! Feel free to send me a PM if this hasn't been fixed yet. Make sure to include the link to this thread as well for reference.
     
  10. frontSilverplane955

    frontSilverplane955 New Member

    Mine was the normal Nari (not essential or ultimate). I've launched the software to update the firmware and it show me the need to update, from 12 to 14, for both Synapse 3 et Nari headset. After completing ("100%") no finish button or possibility to close the updating software after one full night of waiting. In the morning, i've launched Synapse 3 (you need to close it to update the firmware) et voilà, both Nari et Synapse update ok et microphone is working.
     
    EndlessNameless likes this.
  11. frontSilverplane955

    frontSilverplane955 New Member

    Try updating the firmware with the software from AreoHotah's link. I didn't need to uninstall anything but maybe you'll need it. I want to signal that the software tell me the need to update both the Nari headset AND Synapse. So maybe you'll need to have Synapse 3 installed to update it too.
     
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