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Razer Nari Ultimate isn't suggesting that it is charging and it will not turn on.

Discussion in 'Razer Support' started by FearedWarrior, Dec 28, 2019.

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  1. FearedWarrior

    FearedWarrior New Member

    Hello, I just received the Razer Nari Ultimate Pewdiepie Edition for Christmas. My parents are divorced and i just celebrated it this morning at my father's. I had a great time playing No Man's Sky with it, perfect audio, however, after it died several hours later, I let it charge for about 3 hours. After the 3 hours I went to check the headphones and I could not turn them on. I tried charging it via the wall, and I tried charging it via USB port on my PC. It works just fine when I use the headphone jack, but when I plug it in wirelessly and wired into my PC, it will not turn/ get recognized/ play sound. Anything I am doing wrong? Or did the headphones just fail me?
     
  2. Szymin123

    Szymin123 New Member

    I have got the exact same issue and i don't know what to do too. Model razer nari ultimate. They don't charge and don't turn on, only working on jack.
     
  3. FearedWarrior

    FearedWarrior New Member

    Hey, after charging it over night (VIA USB Plugged into my phone charger's wall port) it works! Hopefully your issue gets resolved. Sorry to hear that this happened to you.
     
  4. FearedWarrior

    FearedWarrior New Member

    Hey! Thought i had the same problem again, turns out I just didn't plug the micro USB in all the way... I feel a little silly. Make sure that none of the metal from the USB is showing!
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Are you still having the same issue? Does the indicator light up when you try to charge the Nari?
     
  6. Exact same issue here. Bought Nari Ultimate headset yesterday, 20 Jan. 2020. Set up went fine. Used for maybe 45 minutes today, left plugged into PC for 2 hours, came back, charging light is on. Headset will not power on. No audible beep/tone.
     
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the serial number of your Nari Ultimate. I'll assist you from there.
     
  8. PM sent.
     
  9. Qualitra

    Qualitra New Member

    I have the same problem with my Razer Nari Ultimate (Pewdiepie Edition), it works fine with the headphone jack, but it won't turn on or charge. It's not even a month old so I'm just like ???????
    Did I do something wrong?????
     
  10. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the serial number. I'll assist you from there.
     
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