Razer Nari Ultimate - will not turn on

Discussion in 'Razer Support' started by Sanguisaevum, Jun 23, 2022.

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  1. Sanguisaevum

    Sanguisaevum New Member

    Had my headset less than a year.
    Came to turn it on tonight... and it will not turn on.
    I plugged it in to charge it and left it for a while.
    Unplugged it, It still would not turn on.
    Plugged it back in, and turned it on whilst charging... this time it turned on.
    Synapse says it is charging... constantly.

    In short, the unit will no longer turn on, unless it is connected to a power source.

    Help please
     
  2. -Mr.Nobody-

    -Mr.Nobody- Well-Known Member

    follow this step
     
  3. Sanguisaevum

    Sanguisaevum New Member

    Hi, thanks for your post, but the video posted has nothing to do with the issue i am experiencing.
     
  4. -Mr.Nobody-

    -Mr.Nobody- Well-Known Member

    does it work ?
    another step, is to reset nari from synapse
    go to gear icon, choose reset
    and reset ur nari from there
    close the synapse and relunch the app

    another step is to uninstall synapse from device manager
    go to search box, and type device manager
    go to audio
    uninstall nari, unplug ur dongle and reset ur PC

    DO all this step while is connected
     
  5. Sanguisaevum

    Sanguisaevum New Member

    Hi
    None of these solutions work.

    As I said, the issue appears to be with the battery, it does not charge, and the unit will not power on unless is is connected to power.
     
  6. -Mr.Nobody-

    -Mr.Nobody- Well-Known Member

    I owned Razer Nari as well, and had the same issue not long ago. i was searching how to hard reset Nari and turns out Synapse 3 has it built in. and it does work for me.
    right know the best thing to Check with Costumer support try DM this Guy @Razer.Zionzedd and @Razer.Speedcr0ss they response fast. i hope they can help with ur issue, and i believe ur Nari is still under warranty.
     
  7. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    @-Mr.Nobody- Thanks for looping me in.
    @Sanguisaevum This is highly likely a hardware problem. PM me the serial number of your headset and share a copy of your receipt so I can validate its warranty and start a case for a replacement request.

    *Thread locked to curb conversation to PM.
     
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