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Razer Nari Ultimate

Discussion in 'Razer Support' started by billzo987, Dec 27, 2019.

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  1. billzo987

    billzo987 New Member

    My razer Nari Ultimate Wireless headset sometimes randomly disconnects and makes the beeping sound multiple times for no reason i have no idea why, it is fully charged and i have tried different USB ports, sometimes when it disconnects the lights on my razer keyboard and mouse also turn off for a second, i dont understand what is happening.
     
    billzo987, Dec 27, 2019
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Because there are some beeping sounds even when fully charged, I'm inclined to say that this has something to do with the firmware. Send over the serial number of your headphones via PM so I can check for firmware updates.
     
    Razer.Caziel, Dec 28, 2019
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  3. Super_Jester

    Super_Jester New Member

    i have the same problem right now actually. how do we update the firmware of it?
     
    Super_Jester, Feb 2, 2020
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  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    We have a model-specific tool you can download,
    but I'll need to verify the serial number of the headset first. PM me so I can do just that.
     
    Razer.Caziel, Feb 4, 2020
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    lols28898 likes this.
  5. Evantal

    Evantal New Member

    im having the same problem. can i send you mine and you check for a firmware update?
     
    Evantal, Feb 16, 2020
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  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I'll look forward to your PM. In the meantime, I'll be locking the thread to push things to PM and avoid threadjacking.
     
    Razer.Caziel, Feb 18, 2020
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