Razer Phone 2 Camera App Instantly Crashes | Razer Insider

Razer Phone 2 Camera App Instantly Crashes

  • 18 September 2020
  • 5 replies
  • 104 views
A
I've had a Razer Phone 2 for over a year now. A few months ago The camera started crashing instantly on launching it. Its mostly just been a minor inconvenience, but now its starting to effect my income. I drive for Uber to supplement my income, but I set it aside for a few months due to COVID, but now when it asks for the verification selfie, the Uber Driver app crashes as well. Nothing I have tried has fixed this. I have done all the troubleshooting steps on the support page and nothing. These two apps seem to be the only affected. Every other app that uses the camera works fine. Facebook, Instagram, Barcode Scanner, Twitter, even Messages all seem to use the camera without issue. ANY help at all would be great, since Razer doesn't seem to offer support outside of hardware warranties. I really need the extra money and this is really putting a damper on those efforts.
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5 Replies

MARBIDUL
Hi.
Please describe what you try to fix this issue.
Also, I have the same situation on my wife's android device.
Did you try clean app gallery cash?
I don't have Razer Phone, but all Android settings can be the same.
Go to Settings -> Apps -> Gallery -> find clean cache
A
Disabling and then re-enabling the app, force-stopping, factory data reset. I don't have the settings you are talking about.
MARBIDUL
AQUAMARINEtechno797
Disabling and then re-enabling the app, force-stopping, factory data reset. I don't have the settings you are talking about.

I want to help you and I may ask for some screens from your device. I work in technical support.
Please provide info about Android version and if it possible make screenshots from your settings. There may be something about Apps.
A
It's Android version 9. Not sure what settings you want to see.
MARBIDUL
AQUAMARINEtechno797
It's Android version 9. Not sure what settings you want to see.

On all Android versions, you can find settings app, and when you get in, find something about apps on device.
If you can take screenshots or record video from device screen, I can help you to find it.
You can also check these links about it:
How, why, and when you should clear app cache or data on Android
How to clear Cache data in Android 9 Pie
Try it and let me know if it helped or not.
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