Razer Phone 2 Internal Memory SD card "Scandisk SD Card Missing"

Discussion in 'Razer Support' started by secretrush628, Jan 14, 2022.

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  1. secretrush628

    secretrush628 New Member

    I have a Razer Phone 2. My phone stopped charging via the port after a few months but I didn't do anything about it because I always charged my phone wirelessly. What I didn't realized is that I couldn't connect to the computer the same way as if I could use the USB C port. Recently I formatted an 32 GB SD card and added it to my phone to add clear up some space on my phone. A dialog box came up asking me to format the card on my phone in order to use it and I clicked yes. After that another dialog box popped up and asked if I wanted to back up my phone to the card. I clicked yes. Then the phone started backing up and it took a while. After the back up it showed that the sd card was full and that the phone was not any less full. Later I removed the SD Card from the phone and moved some of the data to my computer. Because of the errors I was getting on my phone I tried formatting the SD card on the computer and starting the process over by reinserting the card in my phone when I got the following error: "Scandisk SD Card Missing, insert device again". I tried formatting it again on my computer and noticed there were two drives on the same card. So I formatted both of them and reinserted the card in my phone and restarted my phone.
    The result is now I can't get my phone to recognize the SD card and I can't access the internal memory either. When I click on Storage in the Settings it just closes and when I try accessing my files I see an hourglass and the words "Can't load content at the moment".
    Is there any way to fix this without resetting my phone the factory settings?
     
  2. secretrush628

    secretrush628 New Member

    As a follow up after restarting my phone I noticed that my phone was semi reset in that all the apps I added shortcuts for on my screens were removed and the original settings were restored. I still can access my apps through the list of apps so I didn't lose them, I only lost the shortcuts.
     
  3. secretrush628

    secretrush628 New Member

    I also deleted about 14 gb of apps that I didn't need and still can't install an app that is 562 mb. I get an error that I need to free up more space, when I have at least 25 gb free.
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you tried using a different memory card and checked if the behavior persists? If you were able to save your important files (I suggest doing it via Google Drive or any online storage account), then proceed with the Razer Phone's factory reset and see how it goes. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
     
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