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Razer Phone 2 Screen not working!

Discussion in 'Razer Support' started by papastacy, Jun 6, 2019.

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  1. papastacy

    papastacy New Member

    I recently purchased the razer phone 2 and have had it less than 1 week. Today while watching videos the screen went black and the audio continued playing. Naturally i tried to restart the phone but that did not work. I contacted support and was advised to try and do a hard reset but still no visability for the screen. when i press the power button now i get a small beep noise. Anyone have any suggestions?
     
    papastacy, Jun 6, 2019
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  2. Razer.Lauriat

    Razer.Lauriat Title: Entitled

    Try to simultaneously press and hold both the Power and the Volume Up button until the phone turns off. You can let go of the buttons once you see the Razer Logo. Should this fail to work, just let me know.
     
    Razer.Lauriat, Jun 7, 2019
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