So on December 4 2018 I decided I wanted to buy the new Razer Blade Stealth 2019. The new mx150 seemed like a good balance of power in a portable package. After it arrives on December 13 2018 I discover that my unit had noticable coilwhine when under load. I give the laptop week to see if it would be a problem and determined December 20 2018 that I didn't want to keep the unit and wanted to return it within my 15 day return window.
I get an RMA from razer and am told to send my laptop to: Razer KULS, LLC. Doors 1-6 24760 S. Main St. Carson, CA 90745 I take it to my local Fedex and pay for the shipping back as Razer did not provide me with one and did not specify that I would be getting one.
Now December 25 2019 I get another email from Razer with a shipping label saying to send my laptop to: Razer USA 9 Pasteur Suite 100 Irvine, CA 92618 Carson, CA 90745 At this point I'm panicking because this is a different address than what I was given and when I email them back saying I got two emails with different addresses I never get a response.
December 28 2018 rolls around and I get a confirmation from Fedex that my package arrived and was signed by someone named Ricardo. And now I finally get a response back from Razer saying they got the laptop and that it will take 2-3 days to issue the refund and it can take 10-15 days for it to post on my paypal account.
So January 13 2019 comes around and I have yet to hear back from Razer and decide to email them as my return was do. January 15 2019 comes around and they tell me they are working hard to issue my refund and my time is precious to them. Please allow 2-3 days. Well three more days go by and I hear nothing.
So at this point I file a dispute with Paypal saying I did not get my refund. I provide them with a picture of my return receipt with fedex. I figure they will help get my refund. Last night January 29 2019. I get a notification from paypal that my request has been denied. The website had no information as to why so I call Paypal to get an answer. The representative that I got reviewed my case and confirmed they got my tracking number and told me this "Razer has claimed they did not recieve the laptop and that your tracking number is invalid" "They also say there is NO RAZER RETURN CENTER IN THE USA." I tell them I have an email from Razer telling me to send it to that location. So paypal says they will reopen my case and I can send them the email in 72 hrs when the case is reopened.
So as of right now I returned the laptop, have not recieved the refund, was denied a refund from Paypal because Razer claims they don't have it or the address they gave me even exists. So I'm at a lose at what to do. I'm not a youtuber so I can't make a video that will reach the eyes of millions and make Razer realize they messed up. So what can I do? Razer seems to be trying everything to make me pay for a laptop that they signed for as returned.
Thoughts or advice?
Razer refusing to refund me for returned laptop and lied to Paypal about recieving it
This topic has been closed for comments
So razer gave me a refund for the cost of the laptop last night. So they still owed me for shipping. Not to long ago I got my phone call from Razer. I did very little talking surprisingly. The women that called me seemed to be terrified to be on the phone with me. Can't say I blame her. But, they wanted to offer me a product from razer to cover the costed of the shipping. She was only offering $50 products and I thought they all sucked. So I counter offered saying I wanted the TarTarus V2 at $80. She did not hesitate but did say she needed to get permission to send me something of that value. I let her know to remind whoever she needed to talk to that I spent over a month to get the refund, had to resort to social media, and someone on their end lied to paypal about recieving the laptop at all. She agreed and will be contacting me in the next few days with their choice.
Hopefully this is the end of this whole ordeal. But, I wanted this to be shared with all of you because this needs to be seen. I've been a fan of razer for years. And they've been slowly losing my trust year after year. This broke the camels back and I officially HATE this company. At this point I would buy a MacBook Pro instead of touching another Razer Laptop. This is a shame because my Razer Blade 14 I just sold was flawless and I loved that laptop. So for anyone buying Razer products please be safe and buy from amazon or the microsoft store. Anywhere but directly from them. That way if you get a dud you can return it and get a refund without going through the month of hell I have to get my refund.
If anyone has trouble with Razer please contact me. And I will do my damndest to help you.
Now if you'll excuse me I'm going to team Alienware.
Hopefully this is the end of this whole ordeal. But, I wanted this to be shared with all of you because this needs to be seen. I've been a fan of razer for years. And they've been slowly losing my trust year after year. This broke the camels back and I officially HATE this company. At this point I would buy a MacBook Pro instead of touching another Razer Laptop. This is a shame because my Razer Blade 14 I just sold was flawless and I loved that laptop. So for anyone buying Razer products please be safe and buy from amazon or the microsoft store. Anywhere but directly from them. That way if you get a dud you can return it and get a refund without going through the month of hell I have to get my refund.
If anyone has trouble with Razer please contact me. And I will do my damndest to help you.
Now if you'll excuse me I'm going to team Alienware.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.