Razer support complaint

Discussion in 'Razer Support' started by Glitterpulsedata979, Jan 23, 2021.

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  1. Glitterpulsedata979

    Glitterpulsedata979 New Member

    I have been in an ongoing email with Razer supprt for a little over 2 months to get a replacement keyboard sent to me. For the first month it was back and forth questions that they didn't even look at, and instead responded with automatic replies. and for the second month I had sent my keyboard and they recieved it at their warehouse on January 8th. They told me they would send a replacement soon. A couple DAYS later they told me that the Razer blackwidow tournament edition (my product), was out of stock and they offered me the Huntsman mini tournament edition instead, a product of lower cost, and lower quality. I refused and looked on the website to see that the Blackwidow tournament edition, was in fact, in stock, and that I had been lied too. I informed them that I would like for my product to be replaced ASAP as school has begun and it says on the website, that the product is in stock. That was on January 15th, I have been ignored even though I've been contacting them daily.
     
    Glitterpulsedata979, Jan 23, 2021
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I'm sure that's not the experience we hoped that you would have. Do you mind sending me your ticket number? I can use that to check what's causing the holdup.

    *Thread locked to curb the conversation to PMs.
     
    Razer.Caziel, Jan 23, 2021
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