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Razer Surround Legacy 2.0 fixed on Win 10 ver 2004 ??

Discussion in 'Systems' started by Lvidz, Jul 31, 2020.

  1. Lvidz

    Lvidz New Member

    So, i have two Kraken registered on my account. One Razer Kraken Pro V2 - Oval and another old Razer Kraken Pro Gaming Headset. A while ago i had to format my PC while using Legacy 2.0 and i installed the newest version of Surround and I can't use this because it needs an activation code which I don't have but i have it registered on my Razer Account. After that I downloaded the Legacy 2.0 and discovered it's not working with Win10 ver.2004. I can't go back to Win 10 ver.1909 because i did a fresh download. Any Solutions ?
     
    pancholr likes this.
  2. I have the same problem. after updating windows 10 ver.2004 I encountered several audio problems. Disturbances, noises, rustling. The motherboard audio works well with normal speakers. I removed the drivers and reinstalled the legacy 2.0 and BAM !!! I need activation to use headphones. Absurd!!!!
     
  3. callStatic

    callStatic New Member

    how to fix this problem? :/
     
  4. Lvidz

    Lvidz New Member

    Don't have any solution yet, I think.
     
  5. I opened a report with the support and after having exchanged several emails I am told that the product is out of warranty. Product purchased 04/17/2018 after upgrading to windows 10 2004 sound problems occurred when activating 3D audio. I removed drivers, uninstalled synapse, and reinstalled everything. New problem. The synapse panel does not allow you to enter the device configuration. The support repeated to me that the product is defective and I cannot replace it ... I won't add anything else.
     
  6. Lvidz

    Lvidz New Member

    I was told by a support manager that if you run an instance of bluestacks on your PC with the Razer Surround, it works again. I tried that out and it's true. While bluestack is open, the surround sound stays normal and usable like nothing happened and i'm using it like this until they find a fix for it.
     
    pinhoone likes this.
  7. devpar

    devpar New Member

    Try going to device manager and uninstall USB Root Hub from the universal serial bus controllers.
    Worked for me at least.

    Good luck.

    Edit: Yeah, worked for awhile, but the problem reoccurred. A reinstall of windows has fixed it.
     
    Last edited: Nov 14, 2020
  8. royreckless1

    royreckless1 New Member

    just bought a new pc and have razer surround pro on my old laptop. would like to use my kraken headphones on the new computer but it says i need an activation code? shouldn't these headphones already be linked to my account?
     
    SoloKxirax likes this.
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