Razer Surround license for Razer Kraken 7.1 | Razer Insider

Razer Surround license for Razer Kraken 7.1

  • 17 June 2020
  • 2 replies
  • 274 views

Hello,

I have this headphones: https://www.amazon.co.uk/Razer-Surround-Retractable-Microphone-Lighting/dp/B00EO18U6M bought back in 2014.

Recently I wanted to use Razer's Surround app but it says I need a license which normally should be available for my headset. I contacted support over a month ago but never heard back(on May 9th,
Case #: 200509-001012).

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2 Replies

Userlevel 3
crazyquark
Hello,

I have this headphones: https://www.amazon.co.uk/Razer-Surround-Retractable-Microphone-Lighting/dp/B00EO18U6M bought back in 2014.

Recently I wanted to use Razer's Surround app but it says I need a license which normally should be available for my headset. I contacted support over a month ago but never heard back(on May 9th,
Case #: 200509-001012).


Hi there,
that headphones can be used only on synapse 2.0 (include 7.1)
7.1 Surround Sound does not support your headphones.
Ok, thanks.