Razer synapse 2.0 on Macbook pro cannot find my very new Deathadder Elite from package

Discussion in 'Razer Support' started by PacificBluecampleet072, Jan 12, 2019.

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  1. PacificBluecampleet072

    PacificBluecampleet072 New Member

    Hi,

    I just opened up my Deathadder Elite from package and connected with my mac, it was typically operated. But when I installed razer synapse 2.0 and just logging in. It showed the message "Please connect a razer synapse enabled device". Even though, it was connecting. There is no problem with clicking or scrolling, it works properly. How to fix this. Please help I wanna adjust my DPI
     
    PacificBluecampleet072, Jan 12, 2019
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hi @PacificBluecampleet072, please check how your computer detects your mouse. The device will not be supported on Synapse 2.0 if it does not appear as Razer DeathAdder Elite in the System Information.
     
    Razer.Caziel, Jan 15, 2019
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