Razer Synapse 2.0 Opens, Syncs, but never actually opens. | Razer Insider

Razer Synapse 2.0 Opens, Syncs, but never actually opens.

  • 14 October 2019
  • 3 replies
  • 12 views

I started my computer today after my computer updated a few days ago and realized i couldn't hear any sound (today, was fine yesterday), usually when this happens it's razer synapse choosing the digital band on my laptops sound system and i have to reset the settings.
Well today i had a black DoS looking screen pop-up on startup, it disappeared a moment later, realized i couldn't hear anything so i went to open RS2.0. The Razer Synapse box popped up, it told me it was syncing, and then disappeared, usually after this then the main menu opens so you can modify the settings, devices etc... but in this case nothing happened. I've uninstalled, re-installed, repaired, checked for updates. i've noticed it updates itself on reinstall/repair.
The Synapse 2.0 icon is in the tray in the bottom right of windows 10, i can click open razer Synapse 2.0 or Close Razer Synapse 2.0 but clicking on the open option results in nothing happening.

Did a windows update break synapse or did razer break it with an update?

(i have an older Asus G750JW Laptop running the 64 version of windows 10)

ADDITINAL INFORMATION:
I have a Kraken Headset and a Razer Naga 2014 mouse. Cant use the Headset because i need to fix the sound system and cant fix the sound cuz synapse isnt working right.

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3 Replies

Same thing here. Started up on Saturday, not linking & staying open. 64-bit Windows 10.
My Naga Epic functions now won't work in-game. I'll try to manually open it, and it'll show in tray for about 5 seconds before force closing.
Userlevel 7
tribblecollector
I started my computer today after my computer updated a few days ago and realized i couldn't hear any sound (today, was fine yesterday), usually when this happens it's razer synapse choosing the digital band on my laptops sound system and i have to reset the settings.
Well today i had a black DoS looking screen pop-up on startup, it disappeared a moment later, realized i couldn't hear anything so i went to open RS2.0. The Razer Synapse box popped up, it told me it was syncing, and then disappeared, usually after this then the main menu opens so you can modify the settings, devices etc... but in this case nothing happened. I've uninstalled, re-installed, repaired, checked for updates. i've noticed it updates itself on reinstall/repair.
The Synapse 2.0 icon is in the tray in the bottom right of windows 10, i can click open razer Synapse 2.0 or Close Razer Synapse 2.0 but clicking on the open option results in nothing happening.

Did a windows update break synapse or did razer break it with an update?

(i have an older Asus G750JW Laptop running the 64 version of windows 10)

ADDITINAL INFORMATION:
I have a Kraken Headset and a Razer Naga 2014 mouse. Cant use the Headset because i need to fix the sound system and cant fix the sound cuz synapse isnt working right.

There is a good chance that the Windows Update reset the app permissions so you might want to check that out. In any case, I'll need you to PM me your System and Application event logs along with the Synapse 2.0 logs so I can get a better understanding of your situation and hopefully come up with a fix.
Razer.Caziel
There is a good chance that the Windows Update reset the app permissions so you might want to check that out. In any case, I'll need you to PM me your System and Application event logs along with the Synapse 2.0 logs so I can get a better understanding of your situation and hopefully come up with a fix.

There isn't really enough info to really get into this problem and help you if you post more maybe we could understand you better