Razer Synapse 2 Mac OS Big Sur

Discussion in 'Razer Support' started by ng.avaddon, Nov 16, 2020.

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  1. ng.avaddon

    ng.avaddon New Member

    Hey everyone.
    As many others I’ve lost my Keyboard and Mouse support after upgrading to Big Sur.

    Here is the workaround I came up with.
    It is semi-working. I have to unplug my mouse once in a while and plug it back to get it re-detected. Better than nothing and it is safer alternative to installing 3rd-party solutions which monitor all input. At the end all you do is add Razer TEAMID to list of trusted ones in your Mac OS.

    I’ve tried to send this answer to Razer hoping it will get to engineers and they will publish a quick update. But seeing several threads here “locked for violating the rules” when people ask for help...
    I doubt it will get some love.
    Anyways, let’s hope for Mac Update and feel free to use the workaround.

    PS: no offense will be taken for locking this thread also I like my razer products a lot and not having them working is a pain

    My answer from Apple forums:
    Mac OS Big Sur and Razer Synapse 2.0 v1.88.20.

    After 4 hrs I've got it working.
    After update to Big Sur Synapse was loading for me but was not detecting devices.

    manually running
    sudo kextload /Library/Extensions/RazerHid.kext

    will error suggesting to
    Approve extension via System Preferences.

    3rd Party extension popup and Allow never showed up in a pane.

    After digging around and looking up Razer TEAMID R2H967U7J8 I was able to manually adjust security settings:
    • Boot into Recovery Mode
    • Click the Utilities menu and select Terminal.
    • Execute the following command:
    /usr/sbin/spctl kext-consent add R2H967U7J8
    • Verify that team got added
    /usr/sbin/spctl kext-consent list

    Should output something like:
    Allowed Team Identifiers:

    • Close the Terminal app and restart
    After this I was able to execute
    sudo kextload /Library/Extensions/RazerHid.kext

    Got popup and Allow button in System Preferences.
    Allowed extension and restarted.

    Got my Naga Epic Chroma back in Synapse after reconnecting it.
  2. smartOchreguide808

    smartOchreguide808 New Member

    Hallo avaddon,

    first I like to thank you for your effort.

    Second I must tell you, I am sorry that I cannot get it to run at my system.

    I could manually register the TEAM ID well, it’s visible with /usr/sbin/spctl kext-consent list .

    But when I type in the command sudo kextload /Library/Extensions/RazerHid.kext then I get always the answer:

    Extension with identifiers com.razer.common.razerhid not approved to load. Please approve using System Preferences.

    So I cannot load the KEXT at my system.

    Any ideas to fix it and get it to run?

  3. RezBez

    RezBez New Member

    I cannot believe this problem still persists. Razer's products are way too expensive to have this problem.
  4. Umbra933

    Umbra933 New Member

    I gave up on Razer. It’s a brand that don’t care about their customers.

    Moving on to custom boards. The ready made ones have much more features and also better built quality like the Epomaker or Keychron. and supports multi platforms.
  5. PlasticSpoon1

    PlasticSpoon1 New Member

    macOS Big Sur is the first release by Apple to deprecate the use of "Kernel Extensions". Something this app utilizes to control the key binds and whatnot. Some people are successful in making this work and others are not but you should know that the next the next version of macOS will be to full move to "System Extensions". Apple's new framework to accomplish with Kernel Extensions once did. At that point, nothing will work until Razer updates this software.

    That being said the issues you face are something you really can't get passed. https://manuelreinfurt.medium.com/use-razer-peripherals-on-big-sur-with-razer-synapse-862bded9d484 That link is the best guide to try and get the software to work but don't hold your breath. Many are not successful.

    If all fails I would recommend the following
    1) https://github.com/1kc/razer-macos is an open project for chroma colors
    2) https://plentycom.jp/en/steermouse/ software to help key bind the extra buttons. Warning: This will cost you some coin.
    3) Buy a Logitech G600. It's $40 and has all the buttons you'll want. They actually upgrade the gaming software for macOS.

    I personally use the second option and love it. Works great but I hate that I have to spend money.
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