Immediately after the latest synapse update my naga pro connection stopped working, with micro disconnections every second. Synapse also doesn't recognise my naga pro after I stop moving the mouse for a couple of seconds.
Screen capture of the issue: https://drive.google.com/file/d/1ZprWgNNORt2pqbEcVgloysX6E4WMNlB3/view?usp=share_link
When connecting the naga pro directly by usb cable it completely stops working. I am also unable to connect via bluetooth.
All other razer devices (for now) seem to work fine.
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Userlevel 3
Have a look at this thread : /razer-naga-pro-connections-issues.89933/ - @KidDaGoat found a solution at the bottom of the post, and your issue may be similar.
Unfortunately the solution didn't work for me. I suspect it should have as the issue sounds almost identical, but there were a number of drivers I wasn't able to uninstall. Short of a complete format of my C:drive I'm not sure what else I can do.
Seems like my mouse is permanently bricked, unless there's a physical reset button on the mouse...
Seems like my mouse is permanently bricked, unless there's a physical reset button on the mouse...
Userlevel 7
- Razer Support
- 2398 replies
-
16 November 2022
Hi Einmal.Crecelle,
Please PM me the serial number of your mouse so I can validate its model and check for other model-specific steps to help you address the issue. Thanks!
*Thread locked to curb conversation to PM.
Please PM me the serial number of your mouse so I can validate its model and check for other model-specific steps to help you address the issue. Thanks!
*Thread locked to curb conversation to PM.
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