Razer Synapse doesn't detect Genshin Impact | Razer Insider

Razer Synapse doesn't detect Genshin Impact

  • 15 October 2020
  • 5 replies
  • 27 views
S
Hi everyone !
I've just tried to link a profile for my mouse (basilisk ultimate) with the game Genshin Impact.
So I tried to add directly the .exe in the profiles window but when I click on Browse files and on my GenshinImpact.exe nothing is hapeninng...
I litterally can add every game with the ".exe method" even the launcher of Genshin Impact but if I try to add GenshinImpact.exe (the "real game") nothing is happenning, so I'm actually forced to switch on my genshin profile manually and it's really frustrating...

Did anyone encountered the same problem ?
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5 Replies

A
I've got the same issue. Synapse only detects the Genshin Impact launcher, won't let me select the actual game exe file when I browse, and setting the profiles to the launcher doesn't affect the actual game.
H0PE_
The main issue is that even if you browse for the game exe file it doesn't appear in the app list.
2020, you would think the synapse advanced a tiny bit more, I'm dissapointed again (just installed synapse 3, due to my new Basilisk won't work with synapse 2. :S
B
Same thing here, Genshin Impact launcher is detected but the .exe won't work in any way
Razer pls fix
K
I've got the same issue.
H0PE_
Made a feedback/ticket to razer regarding this in synapse app. After a week a razer support expert came back to me, asking a bunch of completely irrelevant questions. Kind of against GDPR, not to mention the whole logic of it (asking mouse serial, my home address, synapse version, etc.). All they would have needed to do is google genshin impact link exe razer synapse and there are many forums and reddit and other posts.
Or... you know just check synapse on their test environment ... if they got any at all.
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Hi,

How are you today? I am Jace, one of Razer's Tech Support Experts. I understand that you need help in adding Genshin Impact to Synapse 3 since you need to manually add it to the list, and we truly apologize for the inconvenience that this has caused you. No worries, I will make sure that it gets sorted out and help you find the solution that best fits your needs.

For us to proceed, please provide the information below:
Synapse version:
Product name:
Serial number:
Product number:
Place of Purchase:
Date of purchase:
Short video clip showing your main concern:

Also, to make sure that we're documenting your case properly, please include your contact details based on the format below:
Full name:
Email:
Street address:
City:
State/Province:
Country:
Postal Code:
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Once you provide us the details above, we will proceed accordingly.

For your reference, your case number is 201027-001809.

Thank you for contacting Razer Technical Support! If you need immediate assistance, feel free to contact us via Live Chat or Phone at https://support.razer.com/contact-support/?c=us

All the best,

R Λ Z Ξ R Technical Support
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