Razer Synapse is making Genshin Impact crash | Razer Insider

Razer Synapse is making Genshin Impact crash

  • 5 May 2022
  • 1 reply
  • 3 views

When ever I try to open Genshin Impact it gets to the warnings and logos and then closes to the launcher. I found that Razer Synapse was the problem because when ever I uninstall Razer Synapse and restart my PC, Genshin Impact opens and works fine. But when I reinstall Razer Synapse, the next time I launch Genshin Impact it does the same thing and crashes. The only way to open Genshin Impact is to uninstall Razer Synapse, but I want to keep Razer Synapse because I want to keep my lighting. Is there something I can do to stop this or is there an update that can be released to stop this problem from happening.

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Userlevel 7
Perform a clean installation of the Razer Synapse by following the steps here and run a full system scan using the anti-virus of your PC. If that didn't help, PM me so I can forward your case to our Software Team.