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Razer Synapse light error

Discussion in 'Razer Support' started by MalinO94, Jun 2, 2020.

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  1. MalinO94

    MalinO94 New Member

    I bought the Razer Kraken Kitty today and wanted the colors of the headset to shine in all different colors. But every time I shut down the app or the app goes to sleep mode, it stops glowing in color and only glows white. Is it possible to fix this?
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This is normal. Synapse controls the lighting effects on the headset. The headset will revert back to its default lighting if the app is not running in the background.
     
  3. MalinO94

    MalinO94 New Member

    Aha, thats sad. The app is closing it self after some minutes xD
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do you mind sharing screenshots of the error messages when the app crashes? By the way, what troubleshooting steps have you tried so far?
     
  5. MalinO94

    MalinO94 New Member

    I do not get a error message, it just goes to sleep some kind of way. I tried keeping the ap going all the time, but it just closes. I tried to disconnect the headset and reconnect it. I have tried to make it as a profile, but that does not work.
     
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do you have a firewall or an AntiMalware running in the background? If so, I highly recommend that you add Synapse on the Whitelist. In any case, please try to perform a clean installation of the app following the guide provided here. PM me if the problem persists.
     
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