Razer Synapse & macOS Big Sur

Discussion in 'Razer Support' started by As3r3t, Nov 23, 2020.

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  1. As3r3t

    As3r3t New Member

    Hello,
    I utilize my Razer DeathAdder mouse in my profession and need to be able to use Razer Synapse to program my mouse buttons for my work flow. My computer forced me to update to the new macOS, Big Sur, and ever since I am able to select my profile in the Synapse app, however, it won't adjust my programmed buttons. It is also is asking me to connect a Razer Synapse enabled device, so it is obviously not registering my mouse, even though I am using it. Is anyone else dealign with this? Is there a quick fix? I cannot stress enough that my Razer mouse is vital to getting work done.
    TIA
     
    smartOchreguide808 likes this.
  2. McDamage

    McDamage New Member

    I have the exact issue now that I updated to MacOS Big Sur. Have you managed to fix it?
     
    As3r3t likes this.
  3. As3r3t

    As3r3t New Member

    Hey, nope. I haven't found a solve yet. I really hope this gets figured out soon though. Let me know if you find anything, please!
     
  4. i cant connect too!
     
  5. Gavr0sh

    Gavr0sh New Member

    yap, me too. got some prob....
     
  6. qreakz

    qreakz New Member

    Hello Razer supportr!
    Same on my side, I just added my Deathadder V2 on my Razer account.
    On Synaps 2 macOS Big Sur, I have "Please connect a Razer Synapse enabled device"But My mouse is connected.
    Synapse 2 version 1.88
    Big Sur version 11.0.1
     
  7. Focalenergy

    Focalenergy New Member

    I too ran into the same issues as described above with my Deathadder Elite on macOS Big Sur.

    I had Synapse 2 version 1.88 (and have since uninstalled it)
    Big Sur 11.0.1
     
  8. Platzhirschdeluxe

    Platzhirschdeluxe New Member

    i ran into the same problem, unknowingly...
    razer does and will not support further macos releases after catalina for now.
    i'd like to see an update of their synapse software for big sur as well.
     
    Davidterheggen and Umbra933 like this.
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