Razer Synapse not detecting my Razer Kraken Kitty Edition

Hi, I bought a Razer Kraken Kitty Edition recently and I plugged it in our laptop (which initially sound didn't come out of the headset, but now it does) but Razer Synapse 3 doesn't detect it. I've tried removing device then installing again, updated drivers, modifying Synapse, repairing Synapse, uninstalling Synapse and reinstalling, but nothing worked. I also tried clean reinstalling as to what Razer Support on messenger said to me. But nothing, and now they haven't replied to me there.



And I have another question, should the THX Spatial Audio LED indicator light turn on even if Synapse 3 doesn't detect my headset? Because I've tried pressing the button behind the left ear cup and the light doesn't ever turn on. I'm not sure if it's because Synapse won't detect my headset. Please get back to me asap. Thanks.