Razer Thresher Ultimate PS4 - Game/Chat mix not working | Razer Insider

Razer Thresher Ultimate PS4 - Game/Chat mix not working

  • 3 December 2019
  • 6 replies
  • 6 views
S
Hello everyone,
im quite new in the Razer Forum Business but ím urged to create a Thread about a relatively pushing matter.
Ive bought the Thresher Ultimate Headset for my PS4 PRO and im finding it very troubling that i have ZERO volume Control between game Sound and Chat.

Firstly i did Setup the Headset according to the official Manual.

The Audio mix Game/Chat doesnt work correctly, meaning that:
1. when i Switch to CHAT Audio the Audio Game/Chat mix is completely disabled
2. when i Switch to ALL Audio the Audio Game/Chat mix is enabled but when i move the bar it doesnt bring much to the actual Audio Balance.
3. The left scroll Level/button is only regulating the Mic Level ingame, a Feature which has NO use for the PS4.

Im Hearing the Voice Chat Audio at 100 and the Game Audio must i regulate through each game audio Settings and for that to be in Balance everyone in my Chat Group must reduce their mic Level to 25%.

Is there a valid solution for such a big Problem? how can it be that a 220 Euro Headset thats meant for competitive gaming is providing Zero Options for such a matte? no Firmware upgrade capability, no app to save or preload Audio profiles. Im buffled that my 7.1 Turtle Beach 500p -a 75 euro Headset in 2015- are actually outdating the Features of a razer ps4 exclusive Headset costing almost 3x more.

Cheers
This topic has been closed for comments

6 Replies

D
Hello,

Here the same issue with the thresher 7.1 PS4.
Logged a call (also done by a friend of my with the same headset) at Razer but at this point no solution.
Maybe a option for them is to reprogram the mic button to an extra chat volume adjustment by pressing it 2 times or something

Hoping for a solution very soon
Razer.Speedcr0ss
Userlevel 7
SOL1DS
Hello everyone,
im quite new in the Razer Forum Business but ím urged to create a Thread about a relatively pushing matter.
Ive bought the Thresher Ultimate Headset for my PS4 PRO and im finding it very troubling that i have ZERO volume Control between game Sound and Chat.

Firstly i did Setup the Headset according to the official Manual.

The Audio mix Game/Chat doesnt work correctly, meaning that:
1. when i Switch to CHAT Audio the Audio Game/Chat mix is completely disabled
2. when i Switch to ALL Audio the Audio Game/Chat mix is enabled but when i move the bar it doesnt bring much to the actual Audio Balance.
3. The left scroll Level/button is only regulating the Mic Level ingame, a Feature which has NO use for the PS4.

Im Hearing the Voice Chat Audio at 100 and the Game Audio must i regulate through each game audio Settings and for that to be in Balance everyone in my Chat Group must reduce their mic Level to 25%.

Is there a valid solution for such a big Problem? how can it be that a 220 Euro Headset thats meant for competitive gaming is providing Zero Options for such a matte? no Firmware upgrade capability, no app to save or preload Audio profiles. Im buffled that my 7.1 Turtle Beach 500p -a 75 euro Headset in 2015- are actually outdating the Features of a razer ps4 exclusive Headset costing almost 3x more.

Cheers


Hey there! Thanks for posting your concern on our Support board. Have you updated the headset's firmware recently? If you haven't, please send me a PM together with the device serial number. I'll pick it up from there.

Hi everyone. If you've contacted our Support Team, please send me the case number or your email address via PM so I can review its history. Let's continue from there.
D
Hi

Is the latest version v50?

thanks
Razer.Speedcr0ss
Userlevel 7
Dennisdamen1981
Hi

Is the latest version v50?

thanks


Thanks for sharing. I've replied to your PM. I'll wait for your follow-up.
D
Hello Sol1ds,


Hello,

The solution can be found in the ‘quick menu’
It was not the :volume control (speaker for controller)
but the one in:

volume control (headphones).


There you can adjust the volume of the chat ONLY.
Razer.Speedcr0ss
Userlevel 7
Dennisdamen1981
Hello Sol1ds,


Hello,

The solution can be found in the ‘quick menu’
It was not the :volume control (speaker for controller)
but the one in:

volume control (headphones).


There you can adjust the volume of the chat ONLY.


Thanks for sharing this. :smile_:

Hey everyone! Feel free to send me a PM should you need additional assistance.
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