Razer Viper makes weird noises

Discussion in 'Mice and Surfaces' started by xNoct, Sep 2, 2019.

  1. xNoct

    xNoct Member

    So, I bought the mice after I was fascinated by how light it is but I still managed to have good "control" in games.

    After only 4 days of use, it starts making weird noises when I use the left and right mice button. Like a "squeak" like sound. I've never inflicted damage to the mice nor did I let it fall to the ground. No one else touched that mice.

    I can still use the button and they function perfectly but am I allowed to claim warranty?

    It's annoying and it feels very weird every time I use the button.

    I didnt know where to upload that sound so I hope its not against the rules to post a link by "SoundCloud":

    Link: https://soundcloud.com/user-610858271/mouse-noises/s-m0x8y

    !!!WARNING!!!

    The sound is very loud. Lower the volume!!!
     
    pancholr likes this.
  2. Kaleisnice

    Kaleisnice New Member

    Yes, I also am having the same problem with the mouse. I have been using the razer viper for 2 weeks and has started to be having that strange squeak sound to the left mouse button, I think its something with the left click button rubbing against something in the mouse but i did not notice any defects with the mouses clicking
     
  3. Sye_The-Vie

    Sye_The-Vie Active Member

    new hardware already showing signs of bad review?
     
  4. Excidium1221

    Excidium1221 New Member

    Noticed that mine is doing the same thing. Definitely sounds like a plastic-rubbing squeak coming out of the left-click. Really like the mouse but the squeak is annoying. You can feel a slight difference in the force required to press the button as well.
    The left-side rear side button is slightly depressed for me as well. I use that button quite a bit in gaming and it seems as if the springs might be a little weak causing the button to be recessed slightly now.
     
  5. xNoct

    xNoct Member

    @Excidium1221 Am I allowed to claim warranty in cases like that?

    I mean the buttons arent "malfunctioning" but still.. its quite annoying.
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for landing your concern to our Support thread. This is definitely not our aim when we created the product. Please send me a PM together with a video recording showing the concern plus your Razer Viper's serial number. Let's continue from there.
     
  7. drmobius

    drmobius New Member


    i got the same problem with my mouse should i msg you aswell?
     
  8. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Feel free to drop me a PM together with a video showing the concern.
     
  9. Tonezz

    Tonezz New Member

    My mouse is doing the exact same, the right button is rubbing down the left side. I can hear it even when I have headphones on with the game sound pretty loud.

    The right button is loose, I can bounce my finger on it without even clicking it and it does it.
     
  10. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for sharing this in this thread. Please send me a PM. Let's continue from there.
     
  11. badLamp

    badLamp New Member

  12. xARACHN1D

    xARACHN1D Well-Known Member

    Send Razer support a PM too.
     
  13. badLamp

    badLamp New Member

    I did! I've heard great things about Razer's support, this is my first Razer product and I don't want to be disappointed. Great mouse but this shouldn't happen if you consider the asking price.
     
  14. Tonezz

    Tonezz New Member

    Yup mine sounds like that but its the right button on the left inside edge.
     
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