Razer Viper makes weird noises

Discussion in 'Mice and Surfaces' started by xNoct, Sep 2, 2019.

  1. xNoct

    xNoct Member

    So, I bought the mice after I was fascinated by how light it is but I still managed to have good "control" in games.

    After only 4 days of use, it starts making weird noises when I use the left and right mice button. Like a "squeak" like sound. I've never inflicted damage to the mice nor did I let it fall to the ground. No one else touched that mice.

    I can still use the button and they function perfectly but am I allowed to claim warranty?

    It's annoying and it feels very weird every time I use the button.

    I didnt know where to upload that sound so I hope its not against the rules to post a link by "SoundCloud":

    Link: https://soundcloud.com/user-610858271/mouse-noises/s-m0x8y


    The sound is very loud. Lower the volume!!!
    Hermanator and pancholr like this.
  2. Kaleisnice

    Kaleisnice New Member

    Yes, I also am having the same problem with the mouse. I have been using the razer viper for 2 weeks and has started to be having that strange squeak sound to the left mouse button, I think its something with the left click button rubbing against something in the mouse but i did not notice any defects with the mouses clicking
    pancholr and Hermanator like this.
  3. Sye_The-Vie

    Sye_The-Vie Active Member

    new hardware already showing signs of bad review?
    Hermanator likes this.
  4. Excidium1221

    Excidium1221 New Member

    Noticed that mine is doing the same thing. Definitely sounds like a plastic-rubbing squeak coming out of the left-click. Really like the mouse but the squeak is annoying. You can feel a slight difference in the force required to press the button as well.
    The left-side rear side button is slightly depressed for me as well. I use that button quite a bit in gaming and it seems as if the springs might be a little weak causing the button to be recessed slightly now.
    Hermanator likes this.
  5. xNoct

    xNoct Member

    @Excidium1221 Am I allowed to claim warranty in cases like that?

    I mean the buttons arent "malfunctioning" but still.. its quite annoying.
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for landing your concern on our Support thread. This is not what Razer aims when the product is created. Please send me a PM together with a video recording showing the concern plus your Razer Viper's serial number. Let's continue from there.
  7. drmobius

    drmobius New Member

    i got the same problem with my mouse should i msg you aswell?
  8. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Feel free to drop me a PM together with a video showing the concern.
  9. Tonezz

    Tonezz New Member

    My mouse is doing the exact same, the right button is rubbing down the left side. I can hear it even when I have headphones on with the game sound pretty loud.

    The right button is loose, I can bounce my finger on it without even clicking it and it does it.
  10. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for sharing this in this thread. Please send me a PM. Let's continue from there.
  11. badLamp

    badLamp New Member

  12. xARACHN1D

    xARACHN1D Well-Known Member

    Send Razer support a PM too.
  13. badLamp

    badLamp New Member

    I did! I've heard great things about Razer's support, this is my first Razer product and I don't want to be disappointed. Great mouse but this shouldn't happen if you consider the asking price.
  14. Tonezz

    Tonezz New Member

    Yup mine sounds like that but its the right button on the left inside edge.
  15. badLamp

    badLamp New Member

    Razer.SpeedCr0ss likes this.
  16. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for sharing. Feel free to update me via PM.
  17. waztedpanda

    waztedpanda New Member

    yep same here 2 weeks in and mouse2 makes squeeking sound, it just must be design flaw because so many have it but mouse1 is perfect
  18. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Please send me a PM together with a video showing the behavior. Let's continue from there.
  19. waztedpanda

    waztedpanda New Member

    Hey havent you got enough of those videos already? Its annoying but i can live with that tho paying 160eur for the mouse with this quality level hurts me deep inside, but its okey im not picky not gonna run to replace it. I just hope it wont hinder mouse2 performance i n a long run.
  20. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    That's noted. Razer is investigating the odd behavior. By the way, this is is not happening to all the Razer Viper models. If the weird sound goes unbearable and the mouse is not purchased from the Razer website, please contact your reseller as that will be the fastest route to get a replacement. Don't hesitate to send me a PM should you need further assistance.
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >