razerblade 15 (2018) advanced camera driver not found

misterman12
the computer just doesn't think there is a webcam anymore.
Looking in Device Manager, it's just not even there. i made sure the camera is enable on everything and that my anti virus isn't blocking it, I even look into device manager to show hidden devices, the integrated webcam isn't anywhere to be found and i was wondering if their is a manual driver that i can install.

Gilded_Drake
I'm facing the same issue. Also Razer logo is not lighting up. Tech support says the two are related. I've deleted and re-download synapse, rebotted the computer with and without back up. The laptop is practically new and I have hardly even used it untill just recently, as it is one of several devices I have. I can't justify sending it in to for repairs when there is no logical reason other than a software / manufacture defect.

JeezIsTheGame
hmm this is interesting...now that you mention it, my logo isn't lit anymore either and I'm also having webcam detection issues. I also just recently bought this laptop (Dec 2020) and have barely used it. This sounds like a software/update problem. Can't possibly be a hardware malfunction with so many of our rigs all at once...can it?

thinkCeruleanBlue205
I am having the same problem, although my razer logo is lit. No webcam driver, tried to do all the obvious stuff like rebooting, enabling hidden drivers in device manager, all to no avail. So i guess that i am in need of help too. I can see the others in the thread having to send speedcr0ss a PM. Should I do that too?

landdesign
Checking to see if this has been resolved.. about 3 days ago performed ms updates and now the camera isn't recognized by windows.. it doesn't even show up in the device manager

holidayhhw
my camera and back logo is not working as well!
is there anyone know how to resolve the problem T.T

Adjahie
Hi there fellow webcam troubled people,

Not sure if the webcam trouble is still relevant (it was for me) and I just solved the problem.

before I start explaining the quick fix I want to state that I have already tried almost every solution that has been given by Razr and my other fellow webcam trouble people on reddit.

Now we've got that out of the way, let's start with the solution

Solution
1. Click on your windows logo (in the bottom left of your screen)
2. Type: camera
3. You will see the out of the box windows camera app. Right click this app
4. Click on app settings
5. Do a quick check if your permissions are on (you can leave your location on "off")
6. Scroll downwards and Click on the button Terminate
7. Below terminate you can see the word Reset. Click on the Reset button
8. Restart your laptop
9. When you laptop is started click on the windows logo on the bottom left of your screen
10. Type camera
11. Click on the camera app
12. Wait a bit (<1 min) you will see your camera light slowly turn on

Tip
When you open your webcam in skype or Microsoft teams (or whatever program you're using), you might encounter that your webcam will not work. Just turn your webcam button in skype on and off (those are the times that "have you tried turning it off and on again really works) keyword: patience

Anotha Tip
If my previous tip does not fully kick your webcam back to life again, do this:
1. click windows logo (bottom left of your screen)
2. Type: privacy
3. Click on the lock logo wich says Privacy settings
4. in the left menu of the screen scroll down and click on camera
5. Scroll down and you will see a list of apps that have used your webcam in the past
6. You will see your chat program (skype, teams ,etc.) and it should state: "currently in use"

I hope my solution will also be your solution and more over I hope that someone is reading this, otherwise I've typed this all for nothing.

byebye

ps.
if your webcam works again (that's great) BUT, if your webcam start acting crazy again, repeat the solution steps.

byebye

Razer.Speedcr0ss
Hi there! Thanks for sharing your laptop's concern too. Please send me the following:

a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
c. Synapse 3.0 logs.
d. Screenshot of the BIOS main tab.

Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.

unlimited999999
None of these worked. Please advise

unlimited999999
Has razer help you fix the issue? I haven't heard from them again