RazerBlade 15 Backlight Turns Off On half of keyboard Randomly(Pic attached)

Discussion in 'Razer Support' started by phiLLLip, Jan 10, 2019.

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  1. phiLLLip

    phiLLLip New Member

    Hi all,

    I am having issue with my new Razer Blade 15 ( 144HZ, 1070GTX, 512SSD).
    This laptop is only about 4 weeks old and issue happened since day 4.

    The issue is that half of keyboard backlight goes out randomly.

    At first, it happened two or three days later, but now it happened 6 days later after shut down.

    If I do a restart it doesn't fix it, but if I fully shutdown the laptop and turn it back on the lighting comes back on as normal.

    Below are things I did but could not solve the issue.

    • Updated all Windows updates
    • Updated keyboard drive to newest
    • Updated Synapse 3 to newest
    • Uninstalled Synapse 3
    • Uninstalled Razer Chroma SDK

    Does anyone have any idea on how to fix this? It's extremely frustrating.
    The laptop performs great but having this key lighting issue is a real pain in the ass.

    Thanks in advance

    (Different keys turn off every time)
    Last edited: Jan 12, 2019
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