Razor 15 screen goes black without warning | Razer Insider

Razor 15 screen goes black without warning

C
Dear Sir,

Further to some of the other comments on the support forum and your invitation to other users with the same issue to send you a private message, I did want to share that I am also having the same challenges. The issue seems to arise after the computer wakes from sleep mode. I log in to the system, but 4-5 minutes after resuming what ever it was that I was doing the screen goes dark and I typically need to press the power button once or twice to get back to the login screen. Ideally the computer would just resume when I open the laptop lid. Can you help?

Kind regards,
Charles Cassidy
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3 Replies

Razer.Caziel
Userlevel 7
Hey @charlescassidy! This is actually more of an OS issue than anything else, but there are some workarounds that we can try. First, please PM me the serial number of your laptop and a screenshot of the System Information window. I'll take it from there.
C
Do you mean the system ID?
5B8DCD86-1B98-4279-A6DA-09F6E646FFB7

System Information
https://drive.google.com/open?id=1da9bDz2nlGWVN4l3Pyi1H9NEvwbBnQz0

https://drive.google.com/open?id=1-1cPHqa7WaZ1Uib4KWpxIGzL0g84jixr
Razer.Caziel
Userlevel 7
Thanks for the files, but I still need the SN of the laptop. Please send that through PM.
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