Razor Nari Essential crackling sounds

Discussion in 'Razer Support' started by FreakinLazer, Jul 3, 2019.

  1. FreakinLazer

    FreakinLazer New Member

    Hello, today I received a Razer Nari Essential and I plugged it in and everything seemed to work fine. My voice chat over the Xbox app on my pc was very clear but when I booted up a game it had crackling sounds when I interacted in the game. Please help I don’t want this to be a waste of money.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member


    Hey there! Thanks for bringing your Razer Nari Essential's concern here. This is not the ideal experience we wanted for our customers. By the way, does the issue happen only during a game and while Razer Synapse 3.0 is launched? Does the issue happen to another game or applications?
     
    Biast12 likes this.
  3. HomemadeKetchup

    HomemadeKetchup New Member

    Hello I am currently experiencing the same problem even if my razer nari are new. There are some horrible crackling sounds with or without razer synapse 3. It started today when i was playing rainbow six siege and since then it is doing it in every games and videos. Please tell me is is a solvable problem or i will get refunded and I will never go back razer since my 1 year old deathadder elite is falling appart and same for my razer kraken. Very disappointed in your build qualities. We are paying premium prices for cheapest quality. Only paying for the brand and the nice rgbs I reckon.
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Sorry for the mishap. This is definitely not our aim when we created the product. This needs further investigation. By the way, does the issue happens when plugging the headset to a different USB port in your PC? Have you tested the headset to a different PC and see if the issue persists? If it does, please send me a PM together with your headset's serial number, let's continue from there.
     
    Biast12 likes this.
  5. Nitromilk

    Nitromilk New Member

    Did this get fixed?
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! We need to isolate and further investigate on this. If your headset has the same issue, please send me a PM.
     
    Biast12 likes this.
  7. Xellington

    Xellington New Member

    hey... im having the same issue... it doesnt matter what port i put it in my computer... and it doesnt matter if im watching youtube or playing a game... just crackling
     
  8. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Please send me a PM, let's continue from there.
     
    Biast12 likes this.
  9. Biast12

    Biast12 New Member

    i got the same problem, i have just only used the wireless mode, so for me it's not the wires that are wrong with
     
  10. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi! I replied to your PM, let's continue there.
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >