Return label

Discussion in 'Razer Support' started by Changdude, Dec 2, 2019.

  1. Changdude

    Changdude New Member

    On November 30th 1:28am i placed an order for the razer blade 15 1660ti 144hz 1tb+256g ssd model. Soon after i contacted their live support at 7:12am on the same day, November 30th. I requested a cancellation of the order stating that the shipping time was a little too late and the supporter, Jadicvic said the order was canceled and he would send a confirmation within 24 hours. During this time when i checked the status of my order, the circle above processing was still hallow meaning it has not passed or complete that stage of the order. However at 7:24 pm of November 30th i got an email saying the order is ready for shipment and they would charge my card. Not only did support Jadivic say that my card would not be charged, he failed to cancel the order without any notification. Within minutes i was on the waiting list for live chat support. i was 48th-52nd on the waiting list and decided to stop waiting at 1:30am when i was 4th in line because live chat support would end at 1am EST. The next morning at 10:20 am on December 1st i talked to live chat with support Cyle and s/he said that the request for canceling the order was never processed. I then sent an email saying that i wanted the order canceled once again at 11:55am December 1st and got no response.Not only did it say the order would ship on the 19th of December giving anyone plenty of time to cancel the order if i they chose to at a later time,but i requested the cancellation within hours of the order. Now i'm stuck waiting for a laptop that shouldn't be coming and i lost out on a lot of deals for black Friday/cyber Monday considering how much this laptop cost. Send me a prepaid label so i can return it as soon as it arrives at the Fed Ex pick-up location and there should not be a restocking fee. The case order for the email sent to razer is Case #: (*Removed for security purpose). The case number for the second live chat is Case # (*Removed for security purpose). The first live chat did not even give me a case #. If chat transcripts are needed as proof, i will send them directly to you because it contains personal information.
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hello! Thanks for posting your ordering cancellation concern here. By the way, I removed sensitive details due to our privacy policy. My colleague from Chat Support Team has successfully endorsed and notified the team who's handling cancellations. Allow the team to contact you within 24-48 business hours via email. Should you need further assistance, don't hesitate to contact me via PM.
     
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