Ripsaw HD: Pink Capture and 640x480 Res? | Razer Insider

Ripsaw HD: Pink Capture and 640x480 Res?

  • 10 December 2019
  • 6 replies
  • 84 views
T
Hi there,
I just got my Ripsaw HD today and I've got it all hooked up and in SLOBS, the capture is pink? And it changes the resolution of my TV to 640x480 and it gets all blurry. Any ideas as to why or how to fix it? I'm brand new to using a capture card to stream with and have only been using the direct Xbox to Mixer method for a while now. I've tried Google and found nothing and by the time I got to actually sit down at my computer again, Razer's chat was closed. Lol.
Specifics:
Capture Card:
Razer Ripsaw HD
Console:
Xbox One S
TV:
Vizio D40-D1
Computer:
Processor: Intel Core i3-8130U CPU @ 2.20GHz
Installed RAM: 4GB
System Type: 64 Bit OS, x64-based processor
Edition: Windows 10 Home
This topic has been closed for comments

6 Replies

D
Hey,

I have the same problem. I sent an email to support, but still haven't received anything from them. no response and it starts to annoy me. have you found a solution?
D
Same problem here with nintendo Switch... no response yet about how to fix this....
I have replaced cables, re installed synapse 3, re installed OS, re installed obs... problem persists.

Razer.Speedcr0ss
Userlevel 7
*Moved this post to our Support board.

Hey everyone! Are you still experiencing the Razer Ripsaw's concern? Feel free to send me a PM should you need additional assistance.
F
this is happening to me, did anyone figure out how to fix it?
Razer.Speedcr0ss
Userlevel 7
fastVividOrangedirect511
this is happening to me, did anyone figure out how to fix it?

Hi there! I replied to your other post.

Hey everyone. Should you still need assistance, please send me a PM together with your device's serial number. Let's continue from there.
D
Disable your freesync in your monitor, that fixed the problem for me and now is all OK
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