RMA stucked in transit for 10 days | Razer Insider

RMA stucked in transit for 10 days

  • 3 October 2022
  • 1 reply
  • 7 views
N
Hi Razer

I sent a ticket for my razer viper v2 pro in the beginning of September because the dongle wasn’t working, after days of troubleshooting and I got a dongle replacement, now it has been stuck in transit for 10 days, and I don’t get anymore responses and updates from customers service, also the fedex tracking just shows pending and in transit. The problem has already been a month and still unsolved, can I get some help as I really need my mouse in wireless.
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1 Reply

Razer.Zionzedd
Userlevel 7
Nminem
Hi Razer

I sent a ticket for my razer viper v2 pro in the beginning of September because the dongle wasn’t working, after days of troubleshooting and I got a dongle replacement, now it has been stuck in transit for 10 days, and I don’t get anymore responses and updates from customers service, also the fedex tracking just shows pending and in transit. The problem has already been a month and still unsolved, can I get some help as I really need my mouse in wireless.


Thank you for bringing this to our attention. Please PM me your case number so I can raise your concern to the relevant team regarding the delay of the replacement dongle.

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