RMA's | Razer Insider

RMA's

  • 30 April 2021
  • 1 reply
  • 2 views
J
Hey,

How do I best engage one person to talk through my RMA? I have open tickets, a ongoing conversation with an admin, and have tried calling your help line. The only place I have gotten solid feedback is through the conversations tool but it is only ever several days that I get an answer. How can I get linked directly to someone via email or over the phone? If you close / lock this please engage me actively via conversations or whatever works.

Thank you
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1 Reply

Razer.Speedcr0ss
Userlevel 7
Jelysnorf
Hey,

How do I best engage one person to talk through my RMA? I have open tickets, a ongoing conversation with an admin, and have tried calling your help line. The only place I have gotten solid feedback is through the conversations tool but it is only ever several days that I get an answer. How can I get linked directly to someone via email or over the phone? If you close / lock this please engage me actively via conversations or whatever works.

Thank you


Hey there! Sorry for the delayed engagement of this thread. Was everything covered? Please send me your email address or case number via PM so I can check its update. By the way, you can contact our Support Team via e-mail by clicking this link. I'll wait for your follow-up.
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