Screen flickering when turn on Bluetooth or connect USB

Discussion in 'Razer Support' started by pandego, May 29, 2019.

Thread Status:
Not open for further replies.
  1. pandego

    pandego New Member

  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This is some of the weirdest things I've seen today. Has there been a significant update that you recently installed before this started?
     
  3. pandego

    pandego New Member

    No, the laptop is new and I detected this issue within the first 5 min of use. Then I immediately checked on the Razer website for this issue and found the thread mentioned above.
     
  4. BBOY59144005

    BBOY59144005 New Member

    update--------------------------------------------------------------------------------------------------------------
    I also test my wireless mouse which it's logitech comes with a receiver.
    The receiver plug on right usb port works fine with its software...but when I
    change it to left side of 2 usb ports, the magic things happened. That my mouse 's drag transmission
    become slower than when I plug on right port...so weird.

    I also got this problem, and reported to Razer...and my solution is.........ask for the refund...
    For a new laptop that should't happen this issue.
     
    Last edited: May 31, 2019
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Does this happen with or without Synapse running in the background? Please send me a PM so I can help you further isolate the issue.
     
  6. pandego

    pandego New Member

    It happens with and without the Synapse running. It always happens when connecting and disconnecting USB and/or Bluetooth device but I noticed now that it also happens randomly...
     
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do you get the same results on other power modes? Please send me a PM with the serial number of your RB15 so I can look into possible firmware/BIOS fixes.
     
  8. pandego

    pandego New Member

    Yes, it happens on all power modes and connected/disconnect to power source. I already sent you a PM on June 3.
     
    Razer.Caziel likes this.
  9. xourge

    xourge New Member

    did you get it fixed? i'm having the same issue but only when I connect to my home wifi (blade w/6700HQ+GTX1060)
     
  10. pandego

    pandego New Member

    Hi, updating the Windows Build to patch 1903 seems to have solved the issue to me!
    Cheers!
     
    hungluchan and Razer.Caziel like this.
  11. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @pandego I appreciate you updating the thread. Will be closing this as resolved.

    @xourge Don't hesitate to send me a PM should you the problem persist after updating to patch 1903.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >