As the title says, my scroll wheel ceases to function while synapse 3 is running, as soon as I exit out again it starts to function again. I have tried rebinding the scroll wheel, and the rebind starts working as soon as I close synapse.
I have also tried binding other keys to scroll wheel up/down and they work while synapse is running so it is definitely the input from the wheel that is not read properly while the software is running
The issue started today, the mouse worked fine yesterday. It stopped working while the computer was still on.
I have tried resetting the mouse and reinstalling without success.
The mouse in question is a deathadder V2
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Userlevel 7
- Razer Support
- 7595 replies
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21 July 2021
sharpDarkLavapulse636
As the title says, my scroll wheel ceases to function while synapse 3 is running, as soon as I exit out again it starts to function again. I have tried rebinding the scroll wheel, and the rebind starts working as soon as I close synapse.
I have also tried binding other keys to scroll wheel up/down and they work while synapse is running so it is definitely the input from the wheel that is not read properly while the software is running
The issue started today, the mouse worked fine yesterday. It stopped working while the computer was still on.
I have tried resetting the mouse and reinstalling without success.
The mouse in question is a deathadder V2
Have you tried replicating the behavior by logging in as a guest user in Razer Synapse 3.0? Have you updated its firmware? Should the issue persists, please send me a PM. Let's continue our conversation there. I'll be locking this thread now.
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