Sent in my laptop 2 times - still has issues.....

Discussion in 'Razer Support' started by Antiker377, Nov 22, 2020.

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  1. Antiker377

    Antiker377 New Member

    Dear Razer support,

    I send my laptop in twice within the last few months.

    After the first time, i sent in my laptop I received a replacement that does not start 100%properly and sometimes takes 45 secs to start. Further, the charger was broken. I sent this laptop in again and on Friday i received it back with still having the same issue. It has still problems booting up.

    In total, I have been without my premium laptop for more than 3 months this year.

    This is unacceptable, and for a premium product just ridiculous.

    I would be great if you could help me out here. I do not want to have to send in my laptop for the 3rd time and I am very frustrated with the process.


  2. Antiker377

    Antiker377 New Member

  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey @Antiker377! Thanks for bringing this to our attention. Allow me to re-escalate this to our Support Team. By the way, I've sent you a message. I'll be locking this thread now.
    Antiker377 likes this.
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