Sent in my laptop 2 times - still has issues..... | Razer Insider
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Sent in my laptop 2 times - still has issues.....


Dear Razer support, I send my laptop in twice within the last few months. After the first time, i sent in my laptop I received a replacement that does not start 100%properly and sometimes takes 45 secs to start. Further, the charger was broken. I sent this laptop in again and on Friday i received it back with still having the same issue. It has still problems booting up. In total, I have been without my premium laptop for more than 3 months this year. This is unacceptable, and for a premium product just ridiculous. I would be great if you could help me out here. I do not want to have to send in my laptop for the 3rd time and I am very frustrated with the process. Cheers, Marc
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2 Replies

  • Author
  • 2 replies
  • November 22, 2020

Razer.Speedcr0ss
Hey @Antiker377! Thanks for bringing this to our attention. Allow me to re-escalate this to our Support Team. By the way, I've sent you a message. I'll be locking this thread now.

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