Hello, I logged a ticket on the 3rd September regarding a faulty controller. Initially 3-4 days for a response , which support asked questions regarding my issue, i replied straight away... no response for 6 days..so i ask whats happening, they then follow up with on the 12th September " We sent you an email on the 6th of September however we received an undeliverable message. We would like to know if you have an alternate email address" - sent to the same email address however i received the email on the 6th and responded and received the standard acknowledgement from support that they had received my email and will reply within 24 hours. anyway i again replied with the same set of answers on the 13th September, and i'm still waiting for a reply. is this how poor Razor support usually is?..if it is i wont be purchasing a razor product again.