Still haven't received my replacement Razer PS4 controller or any updates on when I will.....

Hello Community and Razer,

I've purchased a Raiju Tournament edition (preferred the Ultimate edition but can't find anywhere) PS4 controller before Christmas (as a gift to myself) for competitive and tournament play. It was defective right out of the box. I've experienced the same issues from what others have posted with lagging and stick drifts on both analogs even after reading the reviews on it (had to experience this for myself because I thought mines would be different). Anyways.... Reached out to Razer and had to send in footage of the unproductive controller not working and got instructions to send it back to them in a timely manner (Razer giving customers a strict time frame to send it back to them or shipping label will void) and I returned immediately to the warranty Dept in California. Razer notes that once defective product is received by the department, the customer should expect a replacement at their door in 5-7 business days, so I did everything on my part as asked of them. It's going on a month now and still have no idea about IF or WHEN I will be getting my replacement. I've contacted Razer MANY of times through email, live chat, via telephone and still no positive answer (I have ALL records of contact between myself and Razer). I'm being told by different workers at Razer that my controller has been received and I will get a response in 3 business days on different occasions from different staff. Same generic messages.... This is not good on Razer's behalf (I paid for an item for tournaments use and totally missed out on serval tournaments $$$$ because I don't have a tournament controller for game play). Once this post is posted, someone from Razer will respond and try to further assist. Why does it take for the customer to post to the community to receive answers but can't when their using the proper methods for contacting them?!?!?! Also, live chat is ALWAYS saying "Experiencing higher than normal volumes, even after business hours?!?!?!" and can't get through?!?! What's up Razer?!?! What's up Community?!?!