Hi, I have a Razor kraken kitty, i paid for it with my own money, as it was my birthday money, im only 17, so this was a big deal for me, but ever since ive got it,
Synapse 3 has been making my pc crash. In the event viewer, I only see an error related to the headset driver crashing:
The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.
I did see the error with the location displayed before and it was the location of the USB.
I tried to uninstall Synapse 3 and download Synapse 2, hopeing that would work, but I use my headset for discord calls, games, netflix at ngiht, etc, but no one can hear me, and i cant hear them, Synapse 2 isnt picking up my headset, What should I do? I even regestered My headset on the warrenty area of Synapse 2 and its still not picking it up. (Yes the headset is plugged in to the pc)
This topic has been closed for comments
Userlevel 7
J_the_sunflower
Hi, I have a Razor kraken kitty, i paid for it with my own money, as it was my birthday money, im only 17, so this was a big deal for me, but ever since ive got it,
Synapse 3 has been making my pc crash. In the event viewer, I only see an error related to the headset driver crashing:
The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.
I did see the error with the location displayed before and it was the location of the USB.
I tried to uninstall Synapse 3 and download Synapse 2, hopeing that would work, but I use my headset for discord calls, games, netflix at ngiht, etc, but no one can hear me, and i cant hear them, Synapse 2 isnt picking up my headset, What should I do? I even regestered My headset on the warrenty area of Synapse 2 and its still not picking it up. (Yes the headset is plugged in to the pc)
Hi @J_the_sunflower,
If Razer Synapse fails to detect your Razer device, it could be due to either a software or hardware issue. Another reason is your Razer device may not be supported by the version of Synapse that you are using.
Check Razer Synapse does not recognize or detect my Razer device for detailed instructions.
More Details on Razer Kraken Kitty Edition Support: https://mysupport.razer.com/app/answers/detail/a_id/3542/~/razer-kraken-kitty-edition-%7C-rz04-02980-support
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.