Synapse 2 installer won't run

Discussion in 'Razer Support' started by Anonymous-robot, May 22, 2022.

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  1. Anonymous-robot

    Anonymous-robot New Member

    After i got a new mouse and installed synapse 3 and deleted synapse 2 it tells me that I need 2 for my Nostromo.
    Problem i'm having is the installer won't go beyond the allow this app to make changes part.
    So my still perfectly fine Nostromo is now a paper weight.
    I already went through the correct way to do a clean install.
    Any help would be appreciated
    Thanks
     
    Anonymous-robot, May 22, 2022
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  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Any errors or screenshot when installing Synapse 2.0 again?
    Be sure that you have administrative privileges in OS to install an app, and be sure, that you're running the installer as administrator.
     
    FiszPL, May 23, 2022
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  3. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Try running the installer as Administrator and follow the steps here. If you're still experiencing the same issue, let me know by sending me a PM so I can forward this to our Software Team for them to look into it.

    *Thread locked to curb conversation to PM.
     
    Razer.Zionzedd, May 25, 2022
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