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Synapse 2 not working on windows

Discussion in 'Razer Support' started by JulesThePulp, Aug 26, 2019.

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  1. JulesThePulp

    JulesThePulp New Member

    Been using Synapse 3 but realized that there are way more premade chroma templates if you have 2 instead. I have uninstalled everything in regards to 3 but for some reason when I download 2 it just will not load. It will get to the point to even let me log in but once I do the app just will not launch. Anyone else having this issue?? I went as far as uninstalling the drivers for my Deathadder and Cynosa thinking that would be the issue. In doing so, it immediately prompts me to download the drivers again but only offers Synapse 3.
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi! Thanks for posting your concern here. Please ensure that your devices are compatible with Razer Synapse 2.0 and your anti-virus/firewall is not preventing its installation. Does the issue happen when installing the Razer Synapse 2.0 to a different PC?
     
  3. JulesThePulp

    JulesThePulp New Member

    It lets me fully download and install. I literally get to the point of signing in, it shows the update window in the bottom right corner and then nothing. I can see in my apps tray its running but it will not let me open anything at all. I have tried to uninstall and reinstall it multiple times including the drivers.
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for confirming. Please send me a PM, let continue from there.
     
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