Synapse 2 problems on Mojave

Discussion in 'Razer Support' started by leetYellowRosebuzz684, May 26, 2019.

  1. Hi Razer, and community, I attempted to report this problem via Razer Synapse, but it appears Synapse failed to send it. Synapse is still running poorly on Mojave. Here is my Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    RzUpdater 2.88 GB (Razer USA Ltd.)

    RzDeviceEngine 1.02 GB (Razer USA Ltd.)

    Synapse crashes often and is generally unstable. I'd appreciate it if Razer would provide the mac user community with more clarity on what it supports and what its plans are for the Mac platform.
     
  2. Lauriat

    Lauriat Title: Entitled

    Hey! Let's see if clean reinstallation of Synapse can help address this issue. Please follow these steps:

    Step 1: Open the Application Finder. Click on Utilities and launch Terminal. In your terminal: stop and remove launch agents by typing these commands one at a time:
    launchctl remove com.razer.rzupdater
    launchctl remove com.razerzone.rzdeviceengine
    sudo rm /Library/LaunchAgents/com.razer.rzupdater.plist
    sudo rm /Library/LaunchAgents/com.razerzone.rzdeviceengine.plist

    Step 2: Remove HID kernel extension
    sudo rm -Rf /System/Library/Extensions/RazerHid.kext

    Step 3: Manually delete Razer Synapse app from Applications in Finder

    Step 4: Delete Razer files from ""Application Support"" folders:
    sudo rm -rf /Library/Application\ Support/Razer/

    Step 5: Download and install Synapse for Mac: http://rzr.to/synapse-mac-download
     
  3. Hi
    I followed your instructions. Unfortunately, they did not improve the situation. After restarting once I completed reinstalling the software, Razer immediately crashed, and uses >100% of the CPU to "update" software, and is unresponsive. If I attempt to launch Synapse from the icon on the top menu, all I see is the rainbow ball.

    upload_2019-6-22_15-35-56.png
     
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