SYNAPSE not recognizing two charging docks | Razer Insider

SYNAPSE not recognizing two charging docks

L
hi, i have viper ultimate and basilisk ultimate.
they both are connected to my desktop, and only one charging dock is recognized on synapse.

i cant change RGB color on second charging dock, and even the charging state won't show when 2 mice are put on the docks. Only one dock works properly...

Does anyone know how to fix this? or do i have wait for RAZER to update SYNAPSE?
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2 Replies

FiszPL
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L_Lis
hi, i have viper ultimate and basilisk ultimate.
they both are connected to my desktop, and only one charging dock is recognized on synapse.

i cant change RGB color on second charging dock, and even the charging state won't show when 2 mice are put on the docks. Only one dock works properly...

Does anyone know how to fix this? or do i have wait for RAZER to update SYNAPSE?

I think it's more complicated, since charging docks are using the same PID/VID value, so for Synapse are both the same devices... and Synapse doesn't support 2 (or more) same devices connected in the same time.
L
FiszPL
I think it's more complicated, since charging docks are using the same PID/VID value, so for Synapse are both the same devices... and Synapse doesn't support 2 (or more) same devices connected in the same time.


Isn't it possible to change PID/VID Value with firmware update? They must fix this problem anyway...

Thanks FiszPL for the replay!
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