SYNAPSE not recognizing two charging docks | Razer Insider

SYNAPSE not recognizing two charging docks

  • 10 April 2021
  • 4 replies
  • 60 views
T
Hi, I see someone else have posted about this issue, but I couldn't reply to that thread, so starting a new one. I have the samme issue. I have two razer mice charging docks connected at the same time, and Synapse can only see one of them, or see both as one. So it's not possible to configure any of them, they run their own show. Can razer please fix this issue please.
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4 Replies

Sye_The-Vie
Rank
Userlevel 7
At the moment Synapse can only detect 1 of the same peripheral.
Is there a reason you want to connect and see 2 peripherals?
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
T
Hi. Yes, I want to be able to configure the devices seperately, or to sync them. As it is now the one dock runs at random, whilst one dock and both mice is synced (using chroma studio).
T
Sorry, let me change what I said previously. Both charging docks behaves at random regardless of what settings I try to use. Also the mice don't sync well, there is random things happening whenever. It's so poorly implemented. This is purely a synapse software issue, and I can't believe that the developers never accounted for the possibility that two docks and two mice where connected to the system. Why wouldn't people have two mice, one for production, and one for gaming? Of course most people will only have one mouse. But there are plenty of people out there that have two.
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I'm bumping and seconding this. I just got a second charging dock, since I have both a Viper Ultimate and a Naga Pro. I'll place my Viper on Dock #1 and then Dock #2 will turn to the charging colors while Dock #1 cycles slowly through the rainbow. It's rather disappointing, given that I purchased the second dock separately for an extra $50. If Razer wants people to buy multiple of their wireless mice, I doubt people are going to opt to charge one at a time on a single dock. Of course people are going to want another dock to charge both of their wireless mice freely and maybe to make an aesthetic and symmetrical setup. I'm pretty shocked that Razer doesn't support two docks on their software. Quite disappointing, and I hope Razer implements support for multiple docks.
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