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Tartarus v2 no longer detected by synapse.

Discussion in 'Razer Support' started by MYSTICTOPAZfast878, Apr 1, 2019.

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  1. MYSTICTOPAZfast878

    MYSTICTOPAZfast878 New Member

    There was some update to synapse (3.4.331.31119), which installed fine, then today I had turned off my pc, when I turned it back on, the tartarus no longer appears in Synapse, turning it into an $80 brick effectively. I have done the following:

    Unplug/plug in
    Different USB Port (both powered 3.0, mobo ports)
    uninstall/reinstall synapse
    updated mobo drivers

    please help.
     
    Last edited: Apr 1, 2019
    MYSTICTOPAZfast878, Apr 1, 2019
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  2. MYSTICTOPAZfast878

    MYSTICTOPAZfast878 New Member

    Called support and they were able to get it connected again.

    Steps taken:
    Updated windows to most current version
    updated synapse to the most current version (after windows update there was a new synapse update.
     
    MYSTICTOPAZfast878, Apr 1, 2019
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