Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Tartarus v2 no longer detected by synapse.

Discussion in 'Razer Support' started by MYSTICTOPAZfast878, Apr 1, 2019.

Thread Status:
Not open for further replies.
  1. MYSTICTOPAZfast878

    MYSTICTOPAZfast878 New Member

    There was some update to synapse (3.4.331.31119), which installed fine, then today I had turned off my pc, when I turned it back on, the tartarus no longer appears in Synapse, turning it into an $80 brick effectively. I have done the following:

    Unplug/plug in
    Different USB Port (both powered 3.0, mobo ports)
    uninstall/reinstall synapse
    updated mobo drivers

    please help.
     
    Last edited: Apr 1, 2019
  2. MYSTICTOPAZfast878

    MYSTICTOPAZfast878 New Member

    Called support and they were able to get it connected again.

    Steps taken:
    Updated windows to most current version
    updated synapse to the most current version (after windows update there was a new synapse update.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >