Tartarus v2 no longer detected by synapse. | Razer Insider

Tartarus v2 no longer detected by synapse.

  • 2 April 2019
  • 1 reply
  • 11 views
M
There was some update to synapse (3.4.331.31119), which installed fine, then today I had turned off my pc, when I turned it back on, the tartarus no longer appears in Synapse, turning it into an $80 brick effectively. I have done the following:

Unplug/plug in
Different USB Port (both powered 3.0, mobo ports)
uninstall/reinstall synapse
updated mobo drivers

please help.
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1 Reply

M
Called support and they were able to get it connected again.

Steps taken:
Updated windows to most current version
updated synapse to the most current version (after windows update there was a new synapse update.
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