THX audio keeps disconnecting or doesn't work | Razer Insider

THX audio keeps disconnecting or doesn't work

I
This problem has gotten so bad i can't even use my pc without reinstalling synapse 3 atleast once a day. Might this be a problem with the usb sound card? Because my kraken TE's show up as usb card on synapse 3 not kraken headphones. If it is a problem with synapse please fix it because it just isn't worth the money if you cant hear a thing.
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3 Replies

R
Userlevel 6
Was this working before? When did this issue start? Let me know.
I
Razer.RedPanda
Was this working before? When did this issue start? Let me know.

Sorry for late reply. No it has never worked properly before. It worked like this from the day i bought it
R
Userlevel 6
Thanks for the reply. I see. Please send the serial number of your Kraken TE to me through PM. Let's continue there.
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