THX spatial audio not working

Hi guys,

I'm new to Razer as a whole and decided to get the Kraken Tournament edition with the USB attachment for THX spatial audio.

I've installed synapse 3 and the THX light is on on the device and within synapse, but all sounds come from both sides and are not directional at all. However, if I remove the headset from the USB, and just plug the 3.5mm into my laptop itself, I get directional sound (but not the THX spatial audio).

Is there something I am doing wrong here? I've already re-installed synapse 3, but still have the same result.

Thanks

 

Synapse 3 issues mate, ive been talking to support for a long time because of this. Everyone has the same problem with kraken te

 

Failure from the last update of w10

 

if i change my w10 build i can use thx then right?

 

Can confirm. THX Spatial not working on latest 1903 build.

/e
Can also confirm that it worked after I reinstalled Synapse 3

/e2

Well. Sometimes it just goes off.

 

Not working at all right now and i've already reinstalled synapse 3...

PLS FIX

 

https://dl.razerzone.com/drivers/KrakenTE/win/USBAudiocontroller_FirmwareUpdater_v90_r3.exe download this, mine is working good after update

 

I've got the Nari Ultimate :/