Touch response while wireless charging Razer Phone 2

Discussion in 'Razer Support' started by VanillaIcePEARLbit661, Feb 1, 2019.

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  1. I am getting odd screen touches or swipes while on a wireless charger. I mainly use wireless charging in the truck with a cradle that can charge wirelessly with android auto. Whether running android auto or not, if the phone is being wirelessly charged, it does not respond correctly to screen swipes or touches.
     
  2. Razer.FatKidWanderer

    Razer.FatKidWanderer Well-Known Member

    Is this also happening when the phone is charged using the USB cable that came with the Razer Phone 2? Also, are you using the wireless charger for the Razer Phone 2?
     
  3. It does not happen with the USB cable that came with the phone. I do not have the official wireless charger for the Razer Phone 2. Maybe the behavior is because of low amps coming from the charger? I had the wireless charging cradle from my previous phone, Nexus 6, and I had no issues interacting with it while in the cradle.
     
  4. Razer.FatKidWanderer

    Razer.FatKidWanderer Well-Known Member

    Thanks for the update. Can you send us the serial number of your Razer Phone 2 through PM? Let's start from there.
     
  5. Chips79

    Chips79 New Member

    same case here, my phone touch screen earlier was not respond according to my finger during charging or somehow it does and until now it has been totally half of the screen from the center till the front cam area was seem dead.
     
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