Transaction Pending, Money Deducted, 0 Support Response

Discussion in 'Razer Gold & Silver' started by Steryu, Nov 26, 2021.

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  1. Steryu

    Steryu New Member

    I made a transaction 4 hours ago and the process was stuck pending even though it deducted funds from my card. I requested a support ticket immediately and waited patiently for hours with 0 response. I submitted a second ticket to no avail. Does anyone know why the customer service is so poor? I'd like to either have my transaction processed or refunded.
     
    Steryu, Nov 26, 2021
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    pancholr likes this.
  2. Razer.Xenon

    Razer.Xenon Retired

    While I do not have visibility over this part of our system, I can tap someone to help and assist you with this problem. Please PM me your ticket number. That way, I can check on it and take the necessary steps to help you out.

    *Thread locked and moved to Gold and Silver boards for visibility.
     
    Razer.Xenon, Nov 27, 2021
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    FiszPL likes this.
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