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Trying to reinstall; Can't access logs or profile
So some type of malware hijacked the update method for Razer Synapse. After cleaning it out, however, now Windows Installer bugs me every so often trying to update it and I can't access Razer Synapse whatsoever.
"picture of "Entry Point Not Found"
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PixiePowdersmartbyte962Hi PixiePowdersmartbyte962, I'm sorry for that non-working URL of the Razer Log Collector. This is the correct link for Razer Log Collector http://rzr.to/C2Qbo
So some type of malware hijacked the update method for Razer Synapse. After cleaning it out, however, now Windows Installer bugs me every so often trying to update it and I can't access Razer Synapse whatsoever. "picture of "Entry Point Not Found"The instructions for collecting logs doesn't work because the "Razer Log Collector" link sends me to some random shopping page, and I can't export my profile because I can't access the program. I'm at a loss as to what to do here. Hide contentShow content
- Razer Support
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PixiePowdersmartbyte962Hey xCryptik. Thanks for the help. Hi PixiePowdersmartbyte962! Was everything covered? Have you contacted our Support Team? Feel free to send me a PM should you need additional assistance.
So some type of malware hijacked the update method for Razer Synapse. After cleaning it out, however, now Windows Installer bugs me every so often trying to update it and I can't access Razer Synapse whatsoever. "picture of "Entry Point Not Found"The instructions for collecting logs doesn't work because the "Razer Log Collector" link sends me to some random shopping page, and I can't export my profile because I can't access the program. I'm at a loss as to what to do here. Hide contentShow content
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