Trying to reinstall; Can't access logs or profile

Discussion in 'Razer Support' started by PixiePowdersmartbyte962, Sep 22, 2020.

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  1. PixiePowdersmartbyte962

    PixiePowdersmartbyte962 New Member

    So some type of malware hijacked the update method for Razer Synapse. After cleaning it out, however, now Windows Installer bugs me every so often trying to update it and I can't access Razer Synapse whatsoever.

    razersynapsebug.PNG

    The instructions for collecting logs doesn't work because the "Razer Log Collector" link sends me to some random shopping page, and I can't export my profile because I can't access the program.

    I'm at a loss as to what to do here.
     
    Last edited by a moderator: Sep 22, 2020
    PixiePowdersmartbyte962, Sep 22, 2020
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  2. xCryptik

    xCryptik Well-Known Member VANGUARD

    Hi PixiePowdersmartbyte962,
    I'm sorry for that non-working URL of the Razer Log Collector.
    This is the correct link for Razer Log Collector http://rzr.to/C2Qbo
     
    xCryptik, Sep 22, 2020
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    PixiePowdersmartbyte962 likes this.
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey xCryptik. Thanks for the help.

    Hi PixiePowdersmartbyte962! Was everything covered? Have you contacted our Support Team? Feel free to send me a PM should you need additional assistance.
     
    Razer.Speedcr0ss, Sep 27, 2020
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